Where this policy applies
This policy applies to orders delivered to all countries and regions. Returns and exchanges require prior approval and the return instructions provided by our team.
Report a problem with your order
Please contact ShipJersey within 7 days of delivery about a wrong item, missing quantity, apparent quality issue or customization error. Reports received later are reviewed individually.
Provide your order reference, the affected products and quantities, and clear photos of the goods and packaging. For customization concerns, include the name, number or artwork you approved.
If the problem is our responsibility
After reviewing the information, we will agree an appropriate solution with you: a replacement, shipment of missing items, an exchange or a refund. We cover the reasonable costs associated with resolving an issue caused by us. Any return arrangements and related costs will be confirmed with you before you send anything.
If you change your mind or select the wrong size
For non-customized goods, request a return or exchange within 7 days of delivery if you selected the wrong size or changed your mind. Requests require our review and approval before you send the goods back. If approved, the customer pays the related shipping costs.
Customized goods cannot be returned or exchanged because of a customer-selected size, change of mind or an error in the customization details approved by the customer. If our work differs from your approved instructions, we handle it under the responsibility process above.
Contact us before returning goods
Do not send goods back without contacting us first and receiving return instructions. We will confirm whether a return is needed, the return destination and the agreed next steps. The 7-day issue-reporting period and the 7-day application window for non-customized returns are separate rules. Neither is an unconditional return or refund offer.
Keep the order confirmation, approved customization details, packaging and relevant photos while we review the issue.